Build the
backbone.

I do my best work in organizations where growth has outrun the systems underneath it. I diagnose the friction, clarify ownership, build the process, and stay close enough to execution to know whether it actually works.

From informal work to repeatable execution.

My operating style sits between strategy and the floor. I am comfortable with pricing, customer workflow, production capacity, vendors, job planning, training, quality, and the uncomfortable reality that most problems cross departments.

The goal is not more process. The goal is the right amount of structure to protect speed, margin, quality, and people.

Operating
Proof

Selected outcomes from roles where the assignment required both leadership and hands-on system building.

$300K+Annual revenue scale at GL Imprinting
200%Operational profitability improvement
8 weeks60-person Medtronic support-center launch
2018–PresentVP Operations — apparel & promotional production
2015–2016Lead Technical Analyst / Interim PM — launch & stabilization
2012–2018Co-Founder / Design Manager — creative production business
2003–2009Verizon — technician to technical support supervisor

What I
Build

These are the systems I naturally look for when an organization needs more operating discipline without becoming bureaucratic.

01

End-to-end workflow

Intake, scoping, estimating, scheduling, sourcing, production, quality, fulfillment, communication, and issue resolution.

02

Operating visibility

Ownership, priorities, capacity, blockers, simple KPIs, follow-through, and escalation paths leaders can actually use.

03

Margin protection

Pricing discipline, purchasing decisions, production planning, rework reduction, vendor choices, and quality standards.

Read the GL Imprinting case study →